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Published On: Tue, Apr 1st, 2014

Stanbic IBTC PFA brings pension services closer to customers

Stanbic IBTC logoPoised to make pension services available to its existing and potential customers, Stanbic IBTC Pension Managers Limited, said it had commenced an awareness campaign that will help the firm achieve the feat, through multiple channels.

The company said that apart from its offices dotted across the country, had listed other service channels available to customers to include the website, mobile application, online chat, email, SMS Shortcode, mobile offices and Stanbic IBTC Bank ATMs. Others it added are the 24-hour multilingual call centre, Stanbic IBTC Bank branches and selected branches of Zenith Bank.

Speaking during the kickoff of the campaign, Chief Executive of Stanbic IBTC Pension, Dr. Demola Sogunle, described it as another way to deliver value to customers by providing more choices for them to interact with the PFA.

“Our central objective in introducing this awareness drive is to enhance convenience and accessibility by providing our customers with the choice to engage Stanbic IBTC Pension Managers the way they prefer. This is in line with our commitment to respond to the ever-changing preferences and needs of our customers by deploying the appropriate tools and technology,” Sogunle stated

He listed benefits accruable to customers from the initiative to include easy access, time saving, comfort, and professional assistance and customised pension solutions and building robust long-term relationships.

Sogunle stated that the Stanbic IBTC Pension mobile office, which was introduced last year, has proven a revolutionary initiative, as pension services are brought to the doorsteps of customers and prospective customers alike.

He stated that plans are currently being finalized to deploy more mobile offices in various cities across the country.

Sogunle said the PFA will continuously innovate and help to enhance industry best practices, part of which includes creating awareness about the benefits of retirement savings and helping workers plan for that eventuality.

He stated that the PFA was set up with a mission to enable Nigerians retire to a life of relative comfort and peace after their working lives.

“In almost nine years of existence, we have emerged Nigeria’s biggest PFA with over one million retirement savings account holders and assets under management of over N950bn, paying close to N1.7bn to over 29,000 retirees monthly. Over N178bn has been paid to retirees seamlessly since we commenced operations in 2005. Our aim is to continue to set higher standards of service delivery and ensure that our retirement savings account holders derive maximum value from their contributions,” Sogunle stated.


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