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Published On: Fri, Aug 28th, 2020

Service delivery: FCT Minister tasks workers on attitudinal change

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By Stanley Onyekwere

To ensure effective service delivery to the people, the FCT Minister, Mallam Muhammad Musa Bello has challenged civil servants within the FCT Administration to change their attitude towards workplace.
Bello noted that public servants cannot drive reform strategies efficiently and effectively when they cannot change their attitude towards work place sanitation and in the manner general office obligations are carried out.
The Minister gave the charge while addressing stakeholders at a one-day Seminar on National Strategy on Public Service Reforms, organised by the newly created FCT Department of Reform Coordination and Service Improvement (RCSI), in collaboration with the Bureau of Public Service Reforms ( BPSR).
He bemoaned a situation where visitors cannot access public toilets at offices, because either that the places are unkempt or that one senior officer has selfishly personalized such place to the detriment of others.
He also frowned at workers lateness to work, not being responsive to urgent matters and poor treatment of official files.
He equally berated workers for permitting petty trading activities within the work environment and allowing strangers to loiter around unnecessarily.
According to him: “Public servants must not lose sight of the ultimate goal of reform, which is to provide service delivery, because as a public servant, is supposed to provide service and to a very large extent, sometimes, we intend to ignore those who are the recipients of such services.
“As people visit our offices to transaction business with us and don’t have access to public convenient, most offices where you go to, the senior officers keep keys to the public convenience and personalise it, when a visitor comes and need to use the convenience, you will hear is the Oga’s key.
“In our office environment, we have to make sure that the public convenience is okay for us and others, including visitors, and the only way is that senior officers have to always visit the places and see to its cleanliness.
“We must try as much as possible to eliminate trading In the office and loitering. All these are very minor issues but if we are able to tackle them, it brings about a total transformation of work experience for us as officers and for those who come to get services from us.
“This programme was meant to start at 10am, The organisers were all seated at 10am, in fact a couple of minutes to 10am almost everyone on the high table were seated, but those of you who are supposed to implement the reforms programme came in 30 munites late.
“ These issues may seem little, but they make the difference between countries that are making progress and those lacking behind”.
Similarly, FCT Minister of State, Dr. Ramatu Tijjani Aliyu, noted that the creation of the RCSI Department underscores a clear intent to continue to pilot the reform initiatives of the Federal Government such as institutionalising the Ease of Doing Business policy.
Aliyu, who was represented by her Senior Special Assistant on Administration and Strategy, Prof. Muhammad Usman, said it was part of the ongoing internal efforts to reposition the administration for efficient and effective service delivery.
Earlier, the pioneer Acting Director of the RCSI Department, Dr. Jumai Ahmadu, reiterated that it was established to serve the people, especially in areas where the services are not been carried out as it should be.
She, however, acknowledged that the department might not have all the knowledge to perform, but emphasized that constant interface with stakeholders and other departments and agencies would largely improve service delivery of the administration.
Ahmadu expressed the confidence that all grey areas and gaps within the administration would be filled, noting that many departments in the past had been working independently of others relevant departments, hence some identified gaps.

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