From Ibrahim Sidi Muh’d, Gusau
The Nigeria Electricity Regulatory Commission (NERC) has commissioned a Customer Complaints Forum office in Gusau Zamfara state capital, with a view to receive and treat accordingly in advance channel the unresolved complaints emanated from the Customer Complaint Unit (CCU) of electricity distribution companies.
Speaking during opening ceremony of the office last Friday, the Commissioner, Consumer Affairs Division of the NERC, Dr. Moses Arigu said, the decision to open the office in Zamfara was informed by the power conferred by section 96(1) of the Electric Power Sector Reform Act 2005.
In its efforts to secure conducive platform upon which transactions were conducted amicably between the KAEDCO and its teeming customers in Zamfara state, the Commissioner informed that, the Commission is doing everything possible to ensure that Kaduna Electricity Distribution Company provides meters to every customer with a view to pay right price for the amount of energy consumed.
Dr. Arigu, who maintained that, the Commission came up with a regulatory for handling customer complaints said, this is following need to ensure an effective dispute resolution mechanism in the electric sector thus: the regulation is called NERC Customer Complaints Handling: Standard and Procedures.
He further stated that, “The NERC as a regulator will continue to ensure that Nigerians have optimal access to electricity services and are provided with adequate supply that is affordable, reliable and safe as well as ensure that, there is fairness in regulation for all stakeholders in accordance with the Electric Power Sector Reform Act (EPSR) 2005.
“It is important to note that, an electricity customer must first report any grievance to the customer complaints unit of the distribution company before bringing such unresolved complaint to the forum if is not resolved at the CCU level.
“Additionally, a complainant who is not satisfied with the actions taken by the distribution company in resolving complaint can also appeal to the forum, where an aggrieved party is not satisfied with the resolution at the forum, an appeal can be forwarded to the Commission for consideration “, Dr. Arigu stressed.
In his remarks, governor Abdulaziz Yari Abubakar represented by the Chief of Staff government house, Abdullahi Abdulkarim Tsafe, assured most needed cooperation with a view to give supportive room towards the success of the customer complaint office in the state.