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Published On: Fri, Apr 4th, 2014

NCC cautions operators for charging subscribers on care centre calls

NCC-logoBy Chris Alu

The Nigerian Communications Commission (NCC) has cautioned telecom operators over unnesasary tariff charges to subscribers and warned that severe sanctions await operators that indulge in illegal increase on tariffs for mobile telephone users across the country.

This is coming on the heels of public outcry by consumers that operators charges them for calling care centres.

Mr. Okechukwu Itanyi, executive commissioner, Stakeholders Management, NCC, said that his commission frowns at illegal increase of tariffs for mobile telephone users.

Itanyi, who spoke in Kaduna at the Commission’s Consumers Outreach held at the Ahmadu Bello University, Zaria, irked by complaints of arbitrary increase in charges by the service providers and warned that the commission would not hesitate to punish errant operators.

Represented by Mr. Joseph Atoyebi, deputy director, Consumer Affairs, NCC, Itanyi, said “We will sanction you (GSM service providers). We have not approved such tariff on customers service care,” Itanyi said.

Itanyi also stated that the commission was out to ensure that consumers got value for their money, and urged subscribers to take advantage of the Mobile Number Portability, aimed at giving them choices and freedom, to be with the best network at any time.

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