MultiChoice Nigeria, provider of DSTV premium pay-TV, has promised to continue to provide its customers quality of service most especially in the upcoming world cup.
The DSTV Public Relations Manager, Miss Caroline Oghuma, stated this during the hosting of Hundreds of DSTV subscribers by the Company, in Ikorudu area of Lagos state.
Miss Oghuma, in her welcoming address to the forum, stated that the objective of the forum was to thank subscribers for their loyalty and listen to their suggestions, advice and complaints, which provide constructive feedback necessary for MultiChoice’s effective operation.
According to her, MultiChoice is an innovation-driven organisation that continues to add value to its subscribers from time to time. “This forum is coming close to the 2014 FIFA World Cup Brazil, which starts on June 12. We want to use this opportunity to tell our subscribers that you will not miss any of the games, as all subscribers, from the DStv Access bouquet to Premium will have unrestrained access to all the World Cup matches live. This is in addition to the other premium content that we offer on DStv,” she stated.
Also speaking, Mrs Matthew Okoduwa, Assistant Director, Monitoring and Enforcement, National Broadcasting Commission (NBC), commended MultiChoice for the customer forum initiative, describing it as an important mechanism in customer relations.
He said it was the duty of NBC to regulate the broadcast industry in Nigeria and monitor all the channels on direct-to-home (DTH) and terrestrial televisions.
He added that customers have the right to complain over what is served to them, but also urged them to give credit where it is due. He further added that subscribers’ feedback help the regulator to effectively monitor the industry as well as enforce regulations.
Highlights of the forum include a presentation on the new DStv Explora, showcasing its features and benefits including unlimited space for high definition recording of up to 220 hours, DStv Catch-Up, and Box Office offering, among others.