The management of Kano Electricity Distribution Company (KEDCO) says it is optimistic that there would be improved in power distribution following the latest on-going reforms of critical aspects of its internal operation to better serve customers in Kano, Katsina and Jigawa States.
The management said the internal reforms is triggered by the demands raised during the just concluded public consultation forum held with a cross-section of customers in all its franchise states as well as the company’s need to be more customer-oriented than ever.
“As a responsible company that we are, we have analyzed the complaints as well as the demands from our customers and based on that we have moved to initiate critical reforms within the company to ensure that we improve on our service in the business of distributing power within Kano, Katsina and Jigawa States. This shows that we are a listening company and we are very optimistic that our initiative will improve power distribution in our franchise areas.
While decrying some of the challenges that KEDCO is facing in electricity bills collection, power theft, vandalism and illegal connection, the management expressed high hopes that the company will continue to improve to make customers get better value for their money through improved distribution.
“In this regard, we want customers to support KEDCO through timely payment of bills especially with the coming of the estimated capping billing, reporting illegal activities and channeling complaints in proper ways.’’
Commenting on the issue, Dr. Jamil Isyaku Gwamna, the Managing Director and Chief Executive Officer of KEDCO, said more strategies were being put in place to improve distribution following the opinions collected from customers some few weeks back.
“We are very much concerned about our customers and this is why we are assuring them of our resolve to act based on the opinions gathered from the fields.’
The Head, Corporate Communications, KEDCO, Ibrahim Sani Shawai in a statement said, Gwamna added “As we are making renewed efforts in improving power distribution, we need our customers to pay 100 per cent of their bills as NERC’s capping of estimated billing takes effect.’’
“We also want our customers to cooperate with our meter vendors to fast-track efforts toward effective metering of all our customers in Kano DisCo franchise areas and together we will all end up as happy partners as stakeholders in power distribution.”