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Published On: Tue, Jan 29th, 2019

Hewlett Packard recall, replacement products: CPC tasks consumers on caution

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By Miriam Humbe

The Consumer Protection Council, (CPC), has urged owners of the Hewlett Packar Earlier in January 2019, HP Inc. announced an expansion of its ongoing worldwide safety recall and replacement program for certain notebook computer and mobile workstation batteries.
The recall covers lithium-ion batteries compatible with certain HP products, specifically: HP11HP ENVY m6HP Pavilion x360HP ZBook (17 G3, 17 G4 et Studio G3) HP x360 310 G2HP ProBook 64x (G2 et G3)HP ProBook 65x (G2 et G3)HP ZBook Studio G4
Also, products within this category with battery bar codes beginning with: 6GAVV, 6EZPC, 6FDWN, 6EZZE, 6EZZF, 6EVXH, 6ETGL, 6FSRV, 6FWBF and 6FWBH.
The product name can be found by using the keyboard shortcut ‘fn+Esc’ or on the barcode label under the notebook PC.
To identify if your specific battery is affected by this recall, customers have been advised to use the battery validation utility by logging on to https://batteryprogram687.ext.hp.com/.
A statement signed by the Director General of the Consumer Protection Council, ( CPC), Babatunde Irukera, said, “Consumers should note that the defect discovered can lead to overheating batteries which constitutes a significant fire and burn risk.
“It is possible that some of the affected products are already present in Nigeria or will be present in the near future. The Council urges all HP dealers in Nigeria who stock or sell any of these products to notify their customers of this significant safety threat and make replacements available.
“The Council requests anyone who owns any of the affected HP products to contact their nearest dealer or follow the link provided above for more information.
“The Council will provide relevant updates, warning, or further advisories, where applicable”.

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