By Usman Shuaibu
The Federal Government of Nigeria has waded into the lingering crisis between the University of Abuja and the Joint Universities Preliminary Examinations Board (JUPEB).
This statement was made when the National Coordinator/CEO, SERVICOM, Mrs Nnenna Akajemeli, made and an advocacy visit to the Vice Chancellor, University of Abuja.
According to Mrs Akajemeli, parents/guardians of students who enrolled on the JUPEB programme forwarded complaints to SERVICOM that registration fees were paid and processed for their wards to be admitted into the institution but were denied admission into the school.
She stated that the purpose of her visit was to appeal to the university management to look into its complaints/ grievance redress mechanism with a view to renew standards and proffer lasting solution to the crisis.
The Coordinator called on the management of the University to also take a look at issues of delay in transmitting students transcripts on time and efficiently. She further solicited the support of the Vice Chancellor and his management team to take service delivery to the next level that will make them stand out as one of the best tertiary institutions in Nigeria.
Akajemeli further called for strengthening of the SERVICOM unit since the Unit serves as catalyst in service delivery chain of the University of Abuja for smooth operations and customer satisfaction.
She advised Management of the University to ensure that UNIABUJA Service Charter is reviewed, published, relaunched and implemented in line with global best practice.
The CEO, also commended the efforts and innovations of Management and urged the Vice Chancellor to keep up with the good job.
The Vice Chancellor of Abuja University, Professor Abdul-Rasheed Na’Allah in his remarks said that University of Abuja is the face of Nigeria and a pace setter, He informed the SERVICOM CEO that the University have reviewed some of its commitments to ensure that it adds value to the system.
He further informed her that the University Senate is the only governing body charged with a legal mandate to make laws and establish programs in the University, explaining that the school management have carried out thorough investigations on the issue and discovered that there were no binding documents between the school and JUPEB and this has been communicated to the parents.
He advised that JUPEB as a program can be accepted by any other Nigerian University that have indicated it as a criteria for admission into their Universities, adding that the students can apply to these schools to run the program of their choice.
He pledged that a world class integrated portal would soon be put in place in the University for enhanced efficiency in the process of service delivery process and systems in the school.