By Miriam Humbe
Chief Executive Officer of the Federal Competition and Consumer Protection Commission, (FCCPC), Mr Babatunde Irukera has said that in the coming year, the commission is focusing on robust enforcement and consumer enlightenment to improve service delivery to the consumer.
Mr. Irukera said this at a meeting with Business Editors and correspondents in Abuja during the weekend.
Focus of the meeting was discussion on the achievements of the Commission over the last one year, as well as to chart a way forward in the coming year 2020.
To achieve this, the CEO called on the media to “partner with us by working with us and speaking to us”.
“The commission has just about 240 staff nationwide servicing prompt response of about 200 million Nigerians in the country. We are using the instrument of social media to deliver prompt responses to Nigerians and other means,” he said.
Irukera stressed that the approach would focus on holding companies accountable with specific focus on how they respond to consumer complaints.
“We would be focusing on mechanisms that put them on their toes to create consumer satisfaction while prioritising consumer rights. Timely resolution of complaints is our target”.
He revealed that the customer commercial contract was with the company and not the federal government, and assured that government on its part, would keep consolidating on the gains of its regulatory role to drive consumer satisfaction.
The CEO added that the commission is in transition, as he noted that since the enactment of the Federal Competition and Consumer Protection Commission, Act issues bothering on arbitrary increase of price, procedures of merger acquisition and competitive fair pricing are being adequately addressed.
“There are certain sharp practices that you cannot do now because you know the regulator is on alert. We have been strengthened with the new Act and it is advancing our work,” he said.
He added that the new Act had given them power to have tribunal and are working out a model to set up judges and panel for establishment.
Irukera also revealed that since the regulatory intervention by the Commission, complaints on Multi Choice Nigeria Limited had drastically reduced.
“If we had been having 500 complaints previously, it has drastically reduced to about two or three per week,” he said.