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Published On: Thu, Mar 15th, 2018

Danbatta assures ITU of improved service quality in Nigeria

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By Etuka Sunday

The Executive Vice-Chairman, Nigerian Telecommunications Commission (NCC), Prof. Umar Garba Danbatta yesterday identified poor quality service as the major challenge confronting the Commission’s Telecoms Sector regulatory role in the country.
Prof. Danbatta who spoke in Abuja during the 2nd African Preparatory meeting towards International Telecommunications Union (ITU) Plenipotentiary however, assured that efforts are on to improve on the service quality in Nigeria.
He commended the efforts by ITU to resolve the problem between Telecoms operators and OTT, service providers, saying that NCC has been waiting for such solution to be provided on the basis of global best practices.
In his speech, ITU Secretary-General, Houlin Zhao said, in spite of the enormous achievement in the sector, there is till challenge of 4G spetrum.
He said operators are trying to settle 4G challenge, but they are under pressure now to invest in 5G. “Also pressure from your boss and your ability to deliver good results,” he said.
According to him, the competition among the operators is tough especially on how to get more customers and more income.
He therefore, called on government or regulatory agencies to create good environment for fair competition and for the development of ICT for the benefit of users.
He said, government is very proud today that ICT is also contributing to the GDP in no small measures. Consequently, “we need a lot of investment in infrastructure, and how can we encourage investment to provide the people with better technologies and services? We need major investors.”
The ITU boss who commended the nation’s internet penetration especially with respect to 4G spectrum
”This is my first visit to Nigeria. This visit will afford me the opportunity to know more about Nigeria.
Nigeria is one of the active consumer in ICT development in the continent
“In October, 2013, in an international conference, organised by Turkish Authorities, it talks about ICT development, in that meeting, the European Director for ICT, in his presentation, shared how European market has developed and the future plan.
“He said, although the European market has 4G, he did not know when they will use 4G, but said that in Africa, G4 is in several capitals, especially Nigeria.
“In 2014, I was in Namibia, When I actually went to Namibia, the country was already using 4G. But I never had the opportunity of visiting Nigeria especially Abuja to see for myself.
“Nigeria has the big population market and the potentials to develop Technology services. Nigeria has the channels to connect the people like China and India,” he said.
Meanwhile, the Chief Executive Officer of MTN, Ferdi Moolman said: “Like every other country in the world everybody has unique challenges in the industry and in the environment so we have unique in Nigeria also but rather than talk about the challenges I thought we rather talk about the opportunities in the industry and we must be positive and look forward.
“In Nigeria there is still data demand for normal 3G therefore there is need to bridge the data divide and this is good news because it means there is opportunity in data for all the players and not just ourselves but also for those playing in the LTE and my friends in Smile. The potentials within Nigeria is huge. Nigerians going to South Africa and South Africans coming to Nigeria are already on 4G roaming”, he stated.
The Plenipotentiary Conference is the highest policy-making body of the ITU. Held every four years, the 2018 Conference is scheduled to place in Dubai, UAE.

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