By Etuka Sunday
Abuja Electricity Distribution Company (AEDC) yesterday said it would give out electricity token to some of its customers during the celebration of this year’s global customers’ service week.
AEDC said, it has also mandated its directors to man the customer care centres in some of its area offices in Abuja to receive customers’ complaints and resolve them.
The General Manager, Corporate Communications, AEDC, Oyebode Fadipe, in a statement said the issuance of free token to electricity customers and the deployment of its management staff to man the customer care centres in some of its offices within Abuja is a symbolic gesture aimed at showing appreciation to the customers for their loyalty to the AEDC brand and the importance the management attaches to the customers.
AEDC said further in the statement: “as a service provider, our customers remain one of our priceless assets on whose behalf we will continue to strive to deliver world class service. The globally celebrated customer service week offers us the unique opportunity to once again appreciate our customers for their loyalty to our brand”.
It will be recalled that in order to deliver premium service to customers, AEDC procured the integrated commercial management system otherwise known as InCMS and also upgraded its customer contact centre to be able to handle more volumns of customer complaints with greater visibility on the social media, which has been widely acclaimed at different fora by customers. The InCMS was commissioned by the NERC Chairman – Prof. John A. Momoh.
AEDC also transformed the MAP metering project to Mobile MAP Metering thus earning it the best MAP performing DisCo at the last review of the program by the regulator.